Frequently Asked Questions

• Will my rater explain what’s happening?

  • Yes. Your HERS Rater will explain the testing process before work begins and answer any questions you may have during the visit.

• How long does the inspection take?

  • Inspection times vary depending on the size of the home and what features are being tested. Most visits take approximately 1–3 hours.

• What areas of my home will be accessed?

  • The rater may need access to:

    • HVAC equipment

    • Ductwork and vents

    • Thermostat

    • Circuit breaker panel

    • Attic, crawlspace, or roof (when required)

• Do I need to prepare my home?

  • For accurate test results, you may be asked to:

    • Close all windows and exterior doors

    • Turn off bathroom fans and clothes dryers

    • Ensure access to all required areas

• Will photos be taken?

  • Yes. Photos may be taken of testing equipment and inspected areas as part of the documentation process.

• Will I receive a report?

  • Yes. You will receive a copy of your report by email after the inspection is complete.
    If the verification was requested by a contractor, the contractor will also receive a copy.

• What are CF3R forms and who completes them?

  • CF3R forms are compliance documents tied to your building permit.
    They are completed and submitted by the HERS Rater to the CHEERS Provider, which works directly with the building department.

• Will there be a quality assurance visit?

  • Possibly. The CHEERS Provider performs routine quality checks to ensure testing accuracy. If your home is selected, you may be contacted in the weeks following your inspection to schedule a brief follow-up visit.